CCTV Maintenance

The objective of the CCTV system is to monitor and record the continuous activity. To ensure the integrity and recording of a CCTV system Camera Europe can provide the following services:

• Preventative maintenance visits per year. A CCTV Camera Europe Service Engineer will physically check that the CCTV system is fully operational and report any defects or damage. (please see below for details)
• Emergency Call Outs – 4hr Response
• Free Technical Helpdesk Support
• Event / Evidence Data Extraction Service
• Remote Access Support
• Full reporting of maintenance visits by email fax or letter
• 24 hour / 365 day response

Provides: Access to our call-out services, 24 hours a day with an 8 hour emergency response time.

Charges: No Annual Charge. £100 per call out which includes the first hour + £50 per hour thereafter

Provides: Routine maintenance inspections and includes call-out charges and remote / telephone support with a 4 hour emergency response time.

Charges: 15% of the total value of the solution per annum in advance.

Provides: A full service including call-out charges, free fitting of replacement parts for normal wear and tear and appropriate hardware upgrades on CCTV Camera Europe Systems with a 4 hour emergency response time.

Charges: 30% of the total value of the solution per annum in advance.

Preventative Maintenance Checks include:

• The testing and re adjustment of focus and video levels on all cameras
• Testing of external camera housings including de-misters where appropriate
• Checking of all mechanical fixings, brackets, towers and PTZ functions where appropriate
• Cleaning of all camera lenses and housings where appropriate
• Report on any temporary obscuring of camera images e.g. growing trees and bushes
• Test all photocells and infrared lamps for correct operation
• Clean all video display monitors with anti static solution
• Adjust video time and date display as required, and check equipment settings
• Carry out test reviewing of recordings and advise on best practice
• Check video data connections between all control equipment re-terminate and crimp as required
• Test all remote video transmission equipment, ensuring correct operation
• Provide a report on the condition of the installation if so required
• Provide any necessary basic instruction and training
• Advise on latest data protection or appropriate legislation
• Advise on the latest equipment available to improve the functionality of the installation

Call CCTV Camera Europe today to discuss your requirements on 0207 627 4402